Privacy policy
Last updated: August 11, 2026
Terraesta operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Personal information we collect or process
When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified. Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process:
— Contact details including your name, address, billing address, shipping address, phone number, and email address.
— Account information including your username, preferences and settings.
— Transaction information including the items you view, put in your cart, or order, and your past transactions.
— Communications with us including the information you include when sending a customer support inquiry.
— Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
— Usage information including how and when you interact with or navigate the Services.
How we use your personal information
To provide, tailor and improve the Services — to perform our contract with you, to fulfil your orders, to remember your preferences, to send notifications related to your order, and to create a customised shopping experience.
For marketing and advertising, where you have asked to hear from us — to send promotional communications by email, text message or WhatsApp.
For security and fraud prevention — to authenticate your account, to provide a secure shopping experience, and to detect or investigate possible fraudulent, illegal or malicious activity.
To communicate with you — to provide customer support, to be responsive to you, and to maintain our business relationship.
For legal reasons — to comply with applicable law or respond to valid legal process, and to enforce or investigate potential violations of our terms or policies.
How we disclose personal information
In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy: with vendors and service providers who perform services on our behalf, such as hosting, payment processing, analytics, customer support, cloud storage, fulfilment and shipping; when you direct, request or otherwise consent to our disclosure, such as to ship you products; with our affiliates or otherwise within our corporate group; and in connection with a business transaction, to comply with legal obligations, or to protect or defend the Services and the rights of our users or others.
Third party websites and links
The Services may provide links to websites operated by third parties. If you follow links to sites we do not control, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites.
Children's data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, contact us using the details below to request that it be deleted.
Security and retention
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on whether we need it to maintain your account, to provide you with Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have a right to request access to the personal information we hold about you, to request that we delete it, to request that we correct inaccurate information, and to receive a copy of it or have it transferred to a third party. These rights are not absolute and may apply only in certain circumstances.
We may send you promotional messages, and you may opt out at any time using the unsubscribe option in our emails or by replying to stop on WhatsApp. If you opt out, we may still send you non-promotional messages about your orders.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request.
Complaints and international transfers
If you have complaints about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority. Please note that we may transfer, store and process your personal information outside the country you live in.
Changes to this policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at sales@terraesta.com or call +62 813-5324-212.